Support Services

CMC offers a range of services that go beyond deployment and cover the entire product lifecycle, helping you plan, implement, integrate, and operate your Impact 360 solutions efficiently, in a way that’s practical for your business. We can do more than just get your software up and running. Our experienced consultants offer guidance to help you leverage it effectively within the context of your specific operations, as well as make informed decisions about a wide range of areas that can impact efficiency, effectiveness, and profitability, such as business practices and processes, employee skills, industry and government regulations, and data collection and analysis. Benefit from a Proven, Phased Approach CMC consultants have a detailed knowledge of contact centers, best practices, and the processes associated with implementing the Impact 360 Workforce Optimization Suite. Our implementation methodology comprises distinct phases that involve different functions and people within your organization.

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